Tracker App currently supports the following three ways to add shipments: 1. Manually adding shipment You can input your tracking number on the Add Shipment page, and our system will automatically match the carrier of the current tracking number. Once you select the correct carrier information, the package can be...

Waiting for details: Tracker App is still waiting for the carrier to return the tracking information based on the tracking number entered by the user. Query failed: There is an exception with the current tracking number, and Tracker is unable to track it. Unfulfilled: The merchant is preparing the shipment and it has...

Why my parcel always under “Waiting for Details” status? This means that Tracker App is currently unable to obtain the logistics information for your order from the carrier. We provide three suggestions: Wait a while and try again: Due to possible delays in logistics updates by carriers, Tracker App is still actively...

If you find that the logistics details show “delivered” but you have not received the package or the package has been delivered to the wrong address, please try the following steps to locate it: Contact the merchant and confirm that your delivery address is correct. If the correct address is confirmed, contact the...

Tracker assists users in automatically detecting whether there are any anomalies in their orders and provides reminders, allowing users to stay informed about the delivery status of their orders or take necessary actions in case of any abnormalities. If you have already received your purchased items or have...

The merchant did not provide the logistics company name for this order. Tracker will display the information provided by the merchant in priority. But we offers a carrier matching service with reliable information from over 1000+ cooperating logistic providers. If you have doubts about the logistics service, please...