After you have successfully registered, Tracker will obtain your order records from some online stores under your authorization and synchronize them to the Tracker App. The Tracker App will help you obtain corresponding order information, shipping updates, and seller information. You can conveniently browse online...

Relevant order status explanations during the order synchronization process : Order placed: You have completed the order, and the merchant is preparing to ship. Order canceled: The current order has been canceled due to some abnormal situation. When the order is in the Order placed status, once the seller enters the...

If you are unable to contact the merchant at the moment, it may be due to one of the following two situations: No response from the merchant or invalid contact information: In this case, you may have tried to contact the merchant through phone, email, or other means of communication but have not received any feedback....

Why is my order still in the “Order placed” status and has not changed? This means that Tracker App is currently unable to obtain the logistics information for your order from the online store. We provide two suggestions: Wait a moment and check again: As the merchant do needs some time to process the shipment, we...